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How to Submit Feedback

Use the Feedback Button when you want to report a bug, share an improvement idea, or request a new feature.

Step-by-step

  1. Open the Feedback dialog from the Feedback Button in the application.

Feedback button on the toolbar

  1. Enter a short and clear Header.
  2. Add a detailed Description with enough context.
  3. Optionally add one or more Attachments (for example a screenshot or document).
  4. Select the most relevant Post in type and Category.
  5. Select the Server Environment and Environment Id on which you report the feedback.
  6. Fill in the required context fields: User, Reproduction Steps, Document Definition, Layout, Menu, Customer, and URL.
  7. If needed, add optional Tags to help classify your feedback.
  8. Submit your feedback.

Feedback dialog form

Feedback Form Fields

Depending on your environment setup, the feedback form can include the following fields:

  • Header (required)
  • Description (required)
  • Attachments (optional)
  • Post in (required)
  • Category (required)
  • Server Environment (required)
  • Environment Id (required)
  • User (required)
  • Reproduction Steps (required)
  • Document Definition (required)
  • Layout (required)
  • Menu (required)
  • Customer (required)
  • URL (required)
  • Tags (optional)

Tips for High-Quality Feedback

  • Explain what you expected and what actually happened.
  • Include steps to reproduce the issue.
  • Add screenshots that show the exact screen and situation.
  • Keep one ticket focused on one issue or request.

Attachments

Attachments are uploaded together with your feedback and linked to the created ticket. Each attachment must be 5 MB or smaller. You can upload images in most popular formats (for example: .png, .jpg, .jpeg, .gif, .webp). Other supported file formats include .docx, .xlsx, .zip, .pdf, and .mp4.

Typical examples:

  • Screenshot of an error or unexpected result.
  • Export file that demonstrates the issue.
  • Supporting document with additional context.